Network
operation and
maintenance

Get to know our vision on how a telecom operator can improve its support and assistance in order to deliver a high quality service to its customers.

We have prepared a self-assessment that will help you determine the maturity of the Operating Model in your organization, regarding network operation and maintenance.

Find out more

Telco network operation and maintenance framework

The current network operation and maintenance models respond with agilely to service failures and are oriented towards maximizing network up-time.

Telco network operations

Scope of the model

  • StrategicStrategic

    It will enable the planning of future necessities, it will also control the materialization of such planning.

  • OperationalOperative

    It is the execution of workflows throughout the value chain. It refers to those activities performed on a day to day basis in order to achieve the objectives of an area or department.

  • TacticalTactical

    IT monitors globally and ensures compliance with the level of quality, risk mitigation and continuous improvement, as required by the company.

Disruptive technologies to improve processes

Let’s see an example

Our framework identifies a series of key enablers to achieve new levels of quality, agility and efficiency. In the following example, you will be able to notice how applying disruptive technologies can help improve a series or processes within an organization.

In all scenarios being shown, the graph on the left shows an example of the efficiency that could be obtained by applying current technologies, whilst the graph on the right shows the improvement that could be achieved by applying disruptive technologies.

Configuration management

Present
35-40%

Recovery & automatic loading of node configuration.

· RPA
· Data quality
· Process digitalization

Future
75-80%

Automatic configuration definition.

· Artificial intelligence

Predictive management

Present
25-30%

Optimization of preventive maintenance.

· RPA
· Analytics
· Big data

Future
65-70%

Predictive models for operations.

· Artificial intelligence
· Drones

User experience management

Present
5-15%

Analytical models of perceived quality.

· Analytics
· Process digitalization

Future
Up to25%

Data driven operations with user experience.

· Big data
· 5G Network

Change management

Present
35-40%

Automatic management of changes through the network.

· RPA
· Data quality
· Process digitalization

Future
70-75%

Autonomous management of changes in the network.

· Artificial intelligence
· SDN/NFV

Diagnostics and resolution of incidents

Present
45-50%

Automation of diagnostics and incident resolution.

· Lean Six Sigma
· RPA
· Process digitalization

Future
75-80%

Autonomous operation.

· Artificial intelligence

Service impact analysis

Present
45-50%

Vision, service, impact and root cause.

· RPA
· Data quality
· Process digitalization

Future
65-70%

Advanced analytics for network optimization.

· Artificial intelligence
· Big data

Network and performance monitoring

Present
65-70%

Process digitalization and automation.

· RPA
· Big data
· Process digitalization

Future
100%

Hybrid, legacy and virtual network operation.

· SDN/NFV
· Change management
· 5G Network

Supervision and audit

Present
10-15%

Capture of technical resolution records.

· Analytics
· Process digitalization

Future
35-40%

Automation of the supervision and audit process.

· RPA
· Drones
· 5G Network

Value proposition

Within the everis Network practice, we offer services that cover the entire network life cycle and services.

Value proposition

Value proposition

  • Business consulting

    Network transformation & digitalization. Strategic plans.

  • BPO & PMO

    Network deployment planning (5G, sharing, FTTx and mobile).

  • RPA

    Automation of network operation processes.

  • AI & Analytics

    Predictive models and continuous improvement.

Network O&M self-assesment

We have crafted a self-assesment so that you can evaluate the maturity level within your organization.
 
Evaluate up to 11 functions within the area of Network Operation and Maintenance.

Access the assesment